Onsite Support
Onsite Support
DSS has been providing managed services including onsite service support for over 15 years. Our skilled and experienced team of technicians are available to provide onsite technical support on an ad hoc basis for single issues, as well as routine support and maintenance through scheduled contracts with service level agreement (SLA). We deliver the help you need, when and where you need it.
Our onsite support enables you to increase or augment your existing technical support capabilities-quickly and cost-effectively. We take great care in allocating the right resource for the assigned task, so whether for a short 1 week engagement to provide backfill, to troubleshoot an unforeseen issue, or to provide a fully managed service long term, DSS will always provide resources with the certifications and skills to meet your needs. Using DSS Onsite Support can help you save money, increase efficiency and achieve your business goals.
Benefits of Onsite Support Include:
- Improve operational efficiencies
- Extensive access to onsite experts
- Supplementary support on short notice
- Flexible service plans
24×7 Service Desk
The DSS 24×7 Managed Service Center solves problems and answers questions – quickly and affordably – keeping your end-users productive. Find out how we can help your organization. Find Out More About 24x7 Service Desk.
IT Staffing
As a comprehensive technology solution provider, DSS is uniquely qualified to offer an IT Staffing Practice—and help you increase capabilities, maintain flexibility, and reduce costs. Get More Details on IT Staffing.
Infrastructure Management & Support
DSS also monitors servers, networks, and storage backups, quickly responding to thresholds and alerts. We accurately escalate issues on your behalf and monitor progress until resolution. In other words, we support your users and maintain your IT infrastructure so you can focus on strategic priorities. Learn More About Infrastructure Management & Support.