Infrastructure Management & Support

As a comprehensive IT solution provider, DSS leverages an unparalleled combination of leading technology, expert skills, best practice-based processes, and best-in-class tools to deliver high-value infrastructure management and support. Our customized infrastructure management and support services improve performance, availability, and security while minimizing the costs associated with operating your IT infrastructure.

Let’s face it – managing server and network performance is often a complex proposition, requiring automated tools, skilled engineers, and most importantly, constant vigilance. DSS offers a comprehensive solution to the complex and costly challenge of monitoring and managing infrastructure for maximum availability. We can monitor servers, networks, and storage backups, quickly responding to thresholds and alerts. And we can accurately escalate issues on your behalf and monitor progress until resolution. Our team follows ITIL-based processes and focuses on incident avoidance through rigorous problem management and continuous improvement methodologies to deliver superior solutions.

Your IT infrastructure is fundamental to your success. With DSS as a partner, you can have peace-of-mind with secure connectivity to your environment, 24/7 monitoring, escalation of relevant alerts, on-line reporting for decision making, predictable pricing, and confidence that your server and network environment performs for your business. In other words, we maintain your IT infrastructure so you can focus on strategic priorities.

Key Benefits of Infrastructure Management & Support Include:

  • Decreased downtime via improved system security, planning, tuning, and utilization
  • Reduced lifecycle TCO from the ability to better leverage existing technology investments
  • The peace of mind that comes from a dedicated 24/7/365 resource
  • Increased customer and partner satisfaction via enhanced service levels
  • Improved IT staff utilization through the use of a skilled third-party for installation-specific advice, problem management, and continuous system
  • Increased end-user satisfaction and productivity through improved system availability and live-answer response
  • Increased profitability through system and capacity optimization that increase return on investment (ROI)
  • Enhanced understanding of the IT environment with real-time system insight and trending

eBook Download

Importance of First Contact Resolution

FCR at the Service Desk is a fundamental and critical metric.  Download this insightful eBook to see the powerful impact FCR has on both service cost and service quality.

FCR ebook cover

24/7 Service Desk

The DSS 24/7 Managed Service Center solves problems and answers questions – quickly and affordably – keeping your end-users productive. Find out how we can help your organization. Find Out More About 24/7 Service Desk. 

POWERful Solutions for IBM i

POWERful Solutions for IBM iWhether you're starting to build your environment or missing just that final piece - DSS offers a comprehensive menu of solutions to fit your IBM i puzzle. From infrastructure design to hosting and management, find the "piece" that you're missing.  Complete your IBM i puzzle iwth DSS.

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