Infrastructure Management & Support

Let’s face it – managing server and network performance is often a complex proposition, requiring automated tools, skilled engineers, and most importantly, constant vigilance. DSS offers a comprehensive solution to the complex and costly challenge of monitoring and managing infrastructure for maximum availability. We can monitor servers, networks, and storage backups, quickly responding to thresholds and alerts. And we can accurately escalate issues on your behalf and monitor progress until resolution. Our team follows ITIL-based processes and focuses on incident avoidance through rigorous problem management and continuous improvement methodologies to deliver superior solutions.

Your IT infrastructure is fundamental to your success. With DSS as a partner, you can have peace-of-mind with secure connectivity to your environment, 24/7 monitoring, escalation of relevant alerts, on-line reporting for decision making, predictable pricing, and confidence that your server and network environment performs for your business. In other words, we maintain your IT infrastructure so you can focus on strategic priorities.

Key Benefits of Infrastructure Management & Support Include:

  • Decreased downtime via improved system security, planning, tuning, and utilization
  • Reduced lifecycle TCO from the ability to better leverage existing technology investments
  • The peace of mind that comes from a dedicated 24/7/365 resource
  • Increased customer and partner satisfaction via enhanced service levels
  • Improved IT staff utilization through the use of a skilled third-party for installation-specific advice, problem management, and continuous system
  • Increased end-user satisfaction and productivity through improved system availability and live-answer response
  • Increased profitability through system and capacity optimization that increase return on investment (ROI)
  • Enhanced understanding of the IT environment with real-time system insight and trending

Monitoring Solutions

It takes people, processes and technology to ensure uptime. DSS monitoring solutions provide all three – whether we’re monitoring devices and systems on your premises, across your network, or hosted in our Data Center. 

See how you can effectively and affordably achieve 24x7 responsiveness, productivity of end users, and availability of systems so YOU can focus on strategic priorities.  Monitoring solutions from DSS

Save 6-8 hours a day

DSS System Administration services provide vigilant support and management to reduce or even eliminate the need for on-site support.

A quick call with one of our consultants will show you how you can get an entire team of IT professionals for less than the cost of one full-time employee

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Our Clients Say it Best

onePoint Managed Services allows the nation's oldest mushroom spawn manufacturer to propel their business forward.

Client Testimonial:  Lambert Spawn

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