The Power of Partnership

24/7 IT Service Desk

The DSS Service Desk solves problems and answers questions – quickly and affordably – keeping your end-users productive and allowing your IT staff to focus on strategic initiatives.

Our ITIL best practice approach provides not only immediate support but also long term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) customers. Together, we help you secure the reputation of providing quality IT service to your organization.

Our experience, service level excellence, and commitment to your business success sets DSS apart from other managed service providers.

And, all enterprise service desk solutions are customizable to meet your technical support requirements. The DSS Service Desk functions as a seamless extension of your IT team - a powerful partnership.

  • 24/7/365 outsourcing, co-sourcing, or off shift only models for live answer Tier 1 and Tier 2 technical support
  • Knowledgeable, certified, US-based team with bilingual analysts
  • Proven project methodology for onboarding and go-live success
  • Support for custom business applications and processes as well as for standard hardware, software, and connectivity issues
  • ITIL based best practices and robust IT Service Management (ITSM) platform
  • Self-Service Portal, Service Catalog, and workflow capability to assign specific incidents and requests automatically to your Tier 3 team
  • Daily, weekly, monthly, quarterly reporting and trend analysis
  • Focus on the Customer Experience and Continuous Service Improvement

Voice of the Customer

View our videos to hear what our long term client partners say about the value of our service.  

Service Desk video

  • “…very knowledgeable about all of our operations…”
  • “…miraculous service.”
  • “…friendly, knowledgeable, consist support experience.”
  • “…freed up our department to do the things we’re supposed to do.”
  • “We have regular calls with DSS and work in a true partnership.”

Send me a quote

A quick call with one of our consultants will show you the power of a Service Desk partnership. Fill out the form to get started with budgetary pricing. 

eBook Download

Importance of First Contact Resolution

FCR at the Service Desk is a fundamental and critical metric.  Download this insightful eBook to see the powerful impact FCR has on both service cost and service quality.

FCR ebook cover

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