Category Archives: Support

The Dilemma of Choosing an IT Outsource Service

by Jack Gesualdi, January 16th, 2015 in Support

Data CenterThe foundations of a successful business have to be stable and well prepared to handle increasing demands and changes. In today’s world, one of the cores for every business is the IT network. This is what allows employees to communicate with each other and with customers, it is where all the data is kept, it is what keeps the company running. The costs of an IT department can make or break a business, or at least severely impact its bottom line. Each business must ask itself, what the goal of its IT department is, and what type of costs it can afford. This is why many small to medium businesses have begun choosing IT outsourcing services as a solution to their IT dilemma.

There are some key issues that one needs to consider when evaluating their in-house IT department and an IT outsourcing service. What do you want your IT department focusing on? Do you want them focusing on putting out fires and doing routine maintenance tasks, or would you rather they are working on innovation? If an IT department is able to focus their efforts on improving the company’s website or mobile app which it uses to interact with customers, then it can increase business and revenues. If the IT department is always hamstrung doing maintenance, then it becomes a major cost to the company without being able to focus on long term projects.

Choosing an IT outsourcing company like DSS can alleviate a whole list of issues, such as:

  • No up-front costs for servers/hardware/software.
  • No variable maintenance costs.
  • The outsource company keeps employees up to date, so there is no need to worry about spending money and time training employees on new technology.
  • They are able to scale, meaning they can keep up with an increasing number of locations and transactions.

There are many services DSS can provide to a company it does IT service for.

  • We can provide strategic planning and Management. This means we are able to provide assistance on IT related projects or initiatives.
  • You no longer have to worry about finding the resources for your data center (space, power, maintenance) because all of it is done by us.
  • In-office and end-user support can be available and our professionals will be up to date on all the most current issues.
  • No need to worry about keeping your servers and software up to date because we do that for you.

Obviously, there is a question of data security, always make sure the IT outsource company you partner with is trustworthy. IT outsourcing isn’t for every company, which is why it’s important to do research beforehand. Start with the basics: server and software costs, maintenance requirements, data storage needs, on-site or virtual support for employees, customer support functions and plans for expansion. Then if you see outsourcing your IT is the right decision, DSS will be waiting.

 

Building your Small Business’s IT Support Foundation

by Jack Gesualdi, January 6th, 2015 in Support
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As a small business unraveling the issue of IT support can appear daunting. There is a lot to consider when first setting up a business. What type of computer system do your employees need? What type of information access and how much storage do you need for the company? It is important too, that you get the proper support and assistance with everything, otherwise you may run into issues. All of this, if not properly set up and managed from the get-go can lead to costs that a small business cannot afford. Minimizing these costs as much as possible while ensuring your company’s IT system will do the work you need it to do is paramount.

Many small businesses make the beginner’s mistake of relying on that person at the office who plays a lot of video games to be the computer guru who can fix any IT issues the company experiences. Others rely on that employee’s relative or friend who is ‘interested in computers’ to provide assistance. Others think that the hardware manufacturer’s support line or some big box electronic store’s service department will be able to provide the solution. Unsurprisingly, most times these people are undereducated and unable to fix the problems, leaving the business stuck in the mud and losing customers. For a small business, problems such as this can be the difference between making it and being another forgotten and failed attempt.

Another major issue that small businesses struggle with when first implementing their computer system, is creating a user friendly network with servers that can store all of the data the company needs. DSS is committed to helping small businesses navigate all these challenges and making sure that their IT systems are kept up to date and quick. We cover everything from IT design & Implementation to Data Center Hosting and all of it comes with 24×7 support services.

Proper implementation of your IT system is what helps make your business agile and able to respond to changes quickly and handle unexpected issues. A good system also means having good security. Many small businesses are at risk from hackers or malware on the internet and this is where partnering with DSS helps protect not just your business, but also your customers. Keeping your customers private information secure is critical to maintaining their trust and continued loyalty. Every good company needs a strong foundation and that starts with having a smart, agile and secure IT network.

Outsourcing Your IT Services

by Jack Gesualdi, August 13th, 2014 in Data Center, Hosting, Support

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When Is It Time to Hire an IT Services Company?

by Jack Gesualdi, June 23rd, 2014 in Support

Maintaining an IT department can cost a lot of money. From the software and computer equipment to the personnel that are hired, there’s no way around the fact that good help costs money. That said, there are ways to keep costs manageable, and outsourcing to an IT services company is one of them.

The decision to outsource or to keep in-house IT staff will be reliant on a couple of factors, and a company’s preferences, needs, and costs of operation will all play a role in determining the route chosen: if outsourcing is significantly cheaper (which it often is), it might make sense to outsource; if a company prefers to have support on-site, keeping an in-house staff may be the best decision. Many smart companies use a combination of the two resources to great effect.

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For startup companies or those who are considering a change to their IT department, the question is “what are the advantages of outsourcing?”

An IT services company can provide robust IT management and support, often for less than it would cost to build that same support in-house. But how can that be? Most people think of external contractors as ideal primarily for short-term projects or temporary positions, whereas a company’s IT needs are long-term and only likely to scale up. So how can paying an IT services company possibly cost less than simply investing in your own IT Department?

There are several reasons. For starters, the cost of in-house IT resources can be high. Not only are you looking at hiring professionals whose skills are in high demand and then paying them benefits, you’re also eyeing servers, network equipment, and security measures that can get expensive to purchase and maintain in-house.

But that’s not all. IT needs aren’t static and, in fact, the IT landscape—including both the equipment and the knowledge that a given business needs—is among the most rapidly changing of any industry. That doesn’t just mean that the equipment you buy today may be obsolete in 18 months; it means that in 18 months you may have completely different needs in terms of employee skillsets, as well.

IT services companies take a lot of this off your plate. When you contract with these companies, they take on the responsibility of keeping their equipment current and their staff training up-to-date. What you get is a functioning IT department with the latest technology, plus more options for technological growth and versatility at your fingertips – and at a lower cost.

When setting up your new department, you could opt to have one of these companies handle every aspect of your IT. Alternatively, by keeping a limited IT staff and then using outsourced services, you could achieve the best of both worlds – having the normal, everyday troubleshooting and routine maintenance handled by the outsourced experts with the best technology on the market at their fingertips, while those on-hand can focus on strategic business priorities. Both of these are reliable and viable options, so asses your needs and see which would work best for your company.

The Biggest Benefits of Outsourced IT Support

by Jack Gesualdi, June 16th, 2014 in Support

Are you considering outsourced IT support for your business? Many companies have been opting for outsourced support recently, but is it the right option for you? It might be the smartest choice you ever make, but if you are still on the fence, here are some of the key benefits of outsourcing your IT:

  • Better technology – Businesses with outsourced IT support often have better, more recent technology than those who invested in all their own in-house equipment. That’s because IT equipment and practices are in continuous flux and constantly evolving. No matter how great the network infrastructure you bought in 2009, by today, you’ll be hearing groans from tech staff and finding yourself vulnerable to new security threats. With outsourced IT support, you can have equipment supplied by a firm whose job is to be on the cutting edge—and that means you stay current.
  • The best tech experts – Even for talented technical experts, it’s not easy to get a job at a dedicated IT firm. The bar is higher and the firm’s leadership knows the tech just as well as their staff do, which means there’s a greater level of accountability. And IT service firms make it a point to keep their staff trained and informed on the newest technologies and the latest developments in security and best practices. That means you have a higher level of skilled professionals at your disposal.
  • More options for growth – One of the biggest problems with investing in in-house IT support is that you commit yourself to a single track for many years to come. There are sunk costs involved and it’s hard to change tracks or priorities. That doesn’t fit well with the world of rapidly changing technology, or with potential changes in your own business. With outsourced IT support, as your business changes in size, the aim or scope of your technology can change too. You can add networks or pare down your tech without painful wasted investments. It allows for much greater flexibility.
  • Robust security – With the cyber era comes cyber threats. It can be difficult for a non-tech firm to keep current on the latest security practices or for a business leader to even know which threats are credible and which aren’t. Outsourced IT support includes tremendous information security support, and that can be priceless.
  • Peace of mind – Your company has its own industry to worry about. Information Technology is, in many ways, the engine room of a contemporary business and a CEO shouldn’t have to worry about what’s going on in the engine room. With outsourced IT support, they don’t have to.

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What makes you want to make the switch?

Hints and Tips for Making Your Small Business Grow

by Jack Gesualdi, May 5th, 2014 in Human Factors, Support

You’ve finally gotten your small business up and running. While you’re trying to take care of your customers, there are a million other things also vying for your attention. Don’t get caught up in trying to micromanage aspects of the daily grind that will distract you from your goal of making your bottom line—keep your eye on the prize and let others do the busy work for you. Here are some tips for making your small business into a thriving, competitive company:

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Hire that first employee

While you may think you can’t afford to hire help right now, your business could really benefit from an extra hand on board. More than likely, you’re dedicating several hours per week of overtime and really draining your energy. If it’s just you (or even you and a business partner), you’re probably trying to manage the front of the house and the books all at the same time; you’ll wind up making mistakes simply due to fatigue and forgetfulness. Having an employee on hand to take care of the front of the house while you spend some time managing the books will not only help with organization, but will also give you a chance to start planning ahead for the future.

Research Your Online Reputation

Now that you’ve hired that first employee, you can spend some time building up your reputation. People are never at a loss for words when it comes to their most beloved (or most despised) business experiences. It is very important that you know what people are saying; for each star on Yelp, your revenue could increase by a significant percentage. If what people are saying about your business isn’t stellar, come up with a plan to address the future experiences of customers. You could also sponsor a local event, such as a fair, festival, or charity function as a way to get your name out in a positive light.

Use technology to your advantage

There’s no denying we are in the age of technology, and if you are trying to ignore or avoid dealing with this, you could be losing a lot of precious capital. Products such as QuickBooks exist to keep your finances straight so that tax time is a breeze. If you’re still keeping track of what’s coming in and going out on paper, you’re in the minority and wasting valuable time. Most companies have their own website and e-mail setup, and it’s important to invest in trustworthy small business IT support to make sure you don’t miss a beat. Lastly, make sure your utility providers (phone, Internet, electric) are reliable. Having any of these go out can cause major losses in profitability. Check with other small businesses around you and see what seems to be the best system for your specific area.