Discover how a powerful service desk partnership can deliver immediate support and long-term value.
24x7 responsiveness, productivity of end users, and availability of systems so our clients can focus on strategic priorities.
Discover how implementing a hybrid cloud will better prepare you for heavier workloads and the many other business challenges of today.
Simplify infrastructure management, improve productivity and optimize IT resources so you can focus on strategic priorities and improve business results.
The Importance of First Contact Resolution
FCR at the Service Desk is a fundamental and critical metric. Download this insightful eBook to see the powerful impact FCR has on both service cost and service quality.
See how Drexel and DSS are working together to make things better for the university’s end-user community across a wide spectrum.