Distributed Systems Services, Inc. (DSS) provides technology solutions that drive business value. We help your organization simplify infrastructure management, improve productivity, and optimize IT resources.
F&M College chooses DSS
Franklin & Marshall College, an undergraduate liberal arts college with approximately 2,100 students, experienced a near disaster involving water in the basement level where their data center is located. F&M’s CIO knew something needed to be done.
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The Importance of First Call Resolution
Service desks that measure and strive to continuously improve First Call Resolution rates are successful.